Frequently Asked Questions

WHAT EXACTLY DOES A TRAVEL ADVISOR DO?

When planning your travel, we start with a search for what speaks to your soul. What pulls you in, and where do you feel most at home? we take into consideration your personal tastes and budget and build an itinerary that fits your travel goals. With the help of my global travel partners, we VIP you because you just can’t VIP yourself.

WHY DO I NEED A TRAVEL ADVISOR?

We are all busy and rely on professionals to handle many aspects of our lives, so why should your investment in travel be any different? You probably wouldn’t try to cut your own hair or file your own taxes because there is someone who can do it better! Your ROI (return on investment) is much greater and your time, which is a non-renewable resource, is saved.

In the past I have booked through Amex or direct. What is the benefit of booking through Diego Travel?

We offer clients better perks because of our global partner relationships. Through our affiliation with McCabe World Travel and member of the Virtuoso network, the value we offer our clients trumps Amex Travel or direct online booking. Additionally, the relationships we maintain with hotel owners and general managers give us the edge of knowing important details that may relate to a property or destination. Because of these relationships, our clients frequently receive added amenities, upgrades, and availability when a hotel is otherwise fully booked. When we travel, we personally do several hotel site inspections per day in order to provide first-hand knowledge to our clients on choosing the right property or destination for them. Amex Travel provides none of that.

WHAT IF I CAN FIND IT CHEAPER ELSEWHERE?

As your travel advisor (as opposed to an agent) we have a fiduciary responsibility to you and advocate on your behalf with travel suppliers. There are many aspects that influence the bottom-line pricing, and many OTAs (online travel agencies) are misleading with their published price. We will always ensure the best value for our clients.

Does Diego Travel book villas or home rentals?

Our villa and vacation home rentals specialists around the globe provide our clients with vetted properties that ensure quality, cleanliness and service. These agencies work with Diego Travel at no additional cost to our clients. Oftentimes our clients receives bonus credits or amenities. We do not work with VRBO or Airbnb, as these companies are direct to owner and provide no guarantee of the product you are purchasing.

WHAT IS THE ADVANTAGE OF BOOKING AIR WITH DIEGO TRAVEL?

Many clients opt to book their own air, which is completely up to you. When you book your own air, I am unable to assist with changes, delays, flight cancelations, etc. While we do charge a booking fee, this covers the customer service involved when things go sideways, as can often happen with air travel. We also have access to unpublished fares.

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