I’ve always felt the best travelers are those who know how to roll with the punches.  This has never rung more true than when traveling during the Coronavirus pandemic. As a professional travel planner and owner of the luxury travel agency, Diego Travel, an independent affiliate of McCabe World Travel and part of the world’s leading Virtuoso travel network, I like to plan out every detail of my clients’ vacations.  That way, from the moment they leave their homes until the moment they arrive back again, they have a pretty clear vision of what to expect from their laid-out itinerary.  That doesn’t always mean that everything goes according to plan, so I am always available to help my clients make any necessary changes and adjustments to work through the unexpected. 

In the past, rolling with the punches might have meant accepting a flight cancelation with grace and the challenges that come along with that, or changing a tour date due to rainy weather.  All of these circumstances are generally out of everyone’s control, but having a travel advisor to rely on is the best way to arrive to a quick resolution.  Today, those punches might feel a lot more frequent and a lot harder to deal with, which makes it especially important to work with a travel advisor, so that you are not left wasting your precious vacation time scrambling to work things out on your own. Having said that, my recommendation is that anyone traveling during this time should go into their trip with an open mind and positive attitude so that you can enjoy and make the most of your trip even when encountering the limitations of travel during these unstable times.

Every state and every country has different travel restrictions and guidelines to follow during the age of coronavirus.  Now more than ever, I am advocating to use a travel professional to plan your travel.  Don’t rely on your cousin’s feedback who visited last month.  A big buzz word during this global pandemic has been fluid.  The rules and regulations are fluid and change on the daily, and sometimes hourly, basis.  So book your travel plans with someone who can coach you on not only what to expect, but also what testing you’ll need, when you’ll need it and where to get it.

Don’t want to get tested in order to travel?  That’s fine, there are still plenty of options that your travel advisor can help you explore.

Now, choosing your destination is only half the battle.  Each state has different policies for indoor dining, mask-wearing policies, allowed activities (like spa and gym), thereby affecting the functionality of hotels and resorts.  You’ll want to be fully aware prior to making your plans of what will be available to you and what will not.  Are you OK with not having limited activities for children and no kids club? If the spa is unavailable, are you okay with that? What about indoor dining?  If the answer is no, then we had better look elsewhere.

Aside from the hotel policies themselves, another factor to consider are other guests and their general behavior.  I have anecdotal feedback from multiple clients that hotel guests in Georgia and South Carolina behave differently than hotel guests in California.  That’s not to say there is a right or wrong, but you have to decide what you feel comfortable with in order to fully enjoy your vacation time. One of the advantages of using a travel advisor is that we can go over the nuances in the travel experience from one destination to another or even hotels within the same destination.  Another suggestion is to read my blog Ready to Travel, which guides you on 5 ways to travel safer.

Policies are changing daily, not just by the hotels themselves, but due to state and county Coronavirus regulations.  In one such instance, housekeeping was provided at the time of booking, but by the time the guest checked in, the service was no longer being offered.  It’s also possible that travel requirements change, and the last thing you want is to be taken by surprise when you arrive to the airport.  

In July, we visited three beach resorts in Laguna Beach, California, all offering a pretty unique experience when it came to Covid-measures.  Because California was not allowing indoor dining at that time, the hotel that was most affected by these restrictions was the Ritz Carlton Laguna Niguel in Dana Point.  All but one of their restaurants offered no outdoor seating, with 180blu being the only option for outdoor patio seating at high tables that were more appropriate for bar food than for gourmet dining.  Their solution was to have all other food and beverage orders placed through private dining, and then delivered in take-out boxes to your choice of Raya, their indoor restaurant space with wide ocean views, or to your hotel room.  For many, this could be cumbersome and uncomfortable after a multi-day stay at this resort.  While I loved the location of this resort, its restrictions made the stay quite challenging in a number of ways.

By contrast, the Montage Laguna Beach had two outdoor dining restaurants, plus poolside dining, which made it feel like a hotel stay reminiscent of pre-Covid times.  The property itself is a much more indoor/outdoor living feel than the Ritz Carlton, however even here dining options were somewhat limited.

At all of the properties we stayed at, including the Ritz Carlton Laguna Niguel, Montage Laguna, and the Monarch Beach Resort, Diego Travel clients receive daily complimentary breakfast for 2, a $100 hotel/spa credit, plus a priority room upgrade when available. These additional amenities are combinable with whatever promotion the resort offers, and often times we have access to exclusive promotions for Virtuoso partnerships.  Not to mention booking with a Virtuoso agency guarantees our clients are given the VIP treatment that they deserve!

After the travel industry’s economic decimation, we have proven our resiliency in an industry that few people understand unless you’ve been in it.  Millions of people were laid off or furloughed, and when travel began to return, hotels struggled with rehiring staff and maintaining margins that might lessen the costly blow of a property that had zero income for months on end.

I gently reminded my clients, especially those who traveled to a hotel within weeks of reopening, that it would be an imperfect stay, but certainly filled with people who were trying their hardest to steady a sinking ship. I expect that service may not be up to par to what luxury travelers had come to expect pre-Covid.  I also expect that the issues we will see in the coming months as the world begins to open up will take time to correct themselves.  The travel industry will take time to heal the deep wounds it has been dealt.  So I would just ask all travelers to be patient and gracious during this unsteady recovery, and support small businesses when you can. If you know a travel advisor, use one. Tip generously to the waiter who’s dashing between four tables to keep all the customers happy and fed.  Frequent boutique hotels or consider upgrading your room to a suite.  Our industry is one based on customer service, and I have never experienced a more collaborative and supportive group of people who will bend over backward to make their customer happy.

The emergence of online travel agencies (OTA’s), such as Expedia, Booking and others, in the early 2000s was the most historically significant thing to happen to the travel industry.  It transformed the way the consumer purchased travel, making it incredibly easy for everyone to directly book flights, hotels and tours. As these OTAs became more and more successful they merged and grew into the two juggernauts that now control most of the online travel industry under the guise of their many subsidiaries. Did you know that Expedia controls Travelocity,  Hotels.com, Orbitz, Trivago, VRBO, etc while Booking controls Priceline, Kayak, Open Table, etc? The power that these OTAs now have has come at the expense of not only travel providers such as hotels and tour operators by dictating exorbitant commissions but also at the expense of travelers who have to pay more so that those same travel providers are able to afford paying the commissions demanded by the OTAs. By working under a different model, Virtuoso travel agents have cultivated strong and lasting relationships with hoteliers and service providers, that allow us to work with our travel partners to go above and beyond for our clients.

“We’re in the relationship business,” says Matthew Upchurch, the CEO of the Virtuoso network, the premiere consortium for travel agencies, suppliers and hotels.  “It is the emotional capabilities that make us irreplaceable.”  While an online booking may look like an easy way to book travel, it is not the best means to the end result.  This has never been more true as it is today, when constant changes in policies demand a human connection. If you don’t believe me just ask anyone who has spent hours trying to deal with a change or refund from an OTA. My job as a Virtuoso advisor is not just to know my clients and understand what they value, but also to maintain a relationship with the other side – the hotels and suppliers.  In this way, when I book my client with the sales manager at Montage Palmetto Bluff for example, Heather knows my clients value the view over proximity to the restaurants (or vice versa!), they get an automatic upgrade at time of booking, and the general manager greets them by name when they walk into the lobby.  

Gone are the days when OTAs have the leg up on better value.  The hotels shell out exorbitant commissions to these OTAs, so it’s a better business model for the hotel itself to work directly with travel advisors and travel agencies, particularly those who work with highly-valued clientele like Diego Travel clients.  As a proud affiliate of McCabe World Travel, our preferred partnerships with brands such as Four Seasons, Belmond, Rosewood Hotels, Ritz Carlton, and many more luxury brands, offers access to exclusive rates and value-added amenities.

• Reduced airline and airport staff
• Health and temperature screenings at some airports
• Limited flight routes and schedules
• Obligatory use of masks while at the airport and throughout the flight
• No food and beverage service onboard

• Limited bellman, room service and housekeeping services
• Outdoor dining only at some destinations and limited menus and restaurant options
• Limited access to restaurants, gyms and spas
• Limited services such as kids club or group classes
• Significant changes or limitations to group tours

To summarize, these changes to travel are ever-changing and no one knows if they will be here to stay or when things will go away.  How long will the word quarantine be a part of our everyday vocabulary, or how long will we all be required to wear masks in public?  Nobody knows, though I wish I had a crystal ball.  All I know is that those of us who work in travel are committed to getting the world back to it, even if the speed at which is comes back is more of a sputtering rather than a full-speed ahead.  As you look ahead to your vacation days for the rest of 2020, or  begin to plan the momentous trip you’re looking forward to for 2021 to make up for lost time, heed my advice on this one.  If you’ve never experienced the professionalism of a well-planned vacation by a travel advisor, or haven’t used a travel agent since the 1980s, now is the time to venture into a relationship that you won’t regret.  Research to find an advisor that understands your needs, takes time to get to know you, and has relationships with the global market.  It may just be the best relationship you establish for 2021.

Ready to Travel?

5 Safer Alternatives for your summer family vacation

MARIA DIEGO

May 29, 2020

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Summer travel is normally the time when we take that annual family vacation, spending a week at our favorite beach resort or an extended journey flying across the world to places like Europe and Australia. Instead, families are now exchanging their planned summer vacation for domestic travel options that offer social-distancing and reassurance during a time that is nothing but uncertain. There has been a lot of talk about road trips, American beaches, national parks, and even luxury RVs. Logistically, this can all feel a bit overwhelming. When planning our summer travel, we normally don’t have to think about things like stopping in a roadside public restroom or how long it takes to get from Point A to Point B. With a global pandemic, these details have changed and are now important factors to consider when mapping out your family vacation plans.

In this blog, I’m going to list 5 alternatives to travel in a safer and smarter way this summer. These are ideas based on my own meetings and webinars with luxury travel experts and global partners over the last few months. The travel industry has gone through a radical shift in very little time, so everyone from airlines to hotels to tour operators will continue to transform over the coming years to adapt to this new reality. I hope these options serve as a travel guide and offer an alternative solution for your summer vacation.

Many lodges and resorts around the USA are located on sprawling acres of land from the beaches of California to coastal New England and everywhere in between. Many hotels have pivoted to accommodate the needs of their clients with increased safety measures and implementing new programs. Many resorts and lodges also include private stand-alone villas or bungalows that may not even be advertised on their website. – another reason why it’s best to use a travel expert, ie: travel advisor. I am going to highlight a few of my top picks for resorts and lodges that offer wide open spaces and what they are doing to keep you safe.

Rosewood Miramar | Montecito, California

The Resort at Paws Up | Just Outside of Missoula, Montana

Chatham Bars Inn | Cape Cod, Massachusetts

Blackberry Farm | Knoxville, Tennessee

Not all vacation home rentals are created equal and we’ve all heard a nightmare story or two about Airbnb. When considering safer summer travel options, a private home or villa seems an obvious choice, but buyer beware. There are many online agencies (like Airbnb) that don’t vet their properties or have cleaning standards, quality control, or readily available customer service. That is why you should enlist the travel guidance of Diego Travel to align you with agencies that specialize in private vacation home and villa rentals and individually vet each property.

If you’re feeling the need to get on the open road and explore this summer, the RV option just might be the safest way to do that. You would have less points of contact with other people than probably any other form of travel, under a few conditions. Here are some factors to consider before hopping online and shopping for the cheapest RV rental you can find.

Have you noticed a theme here? Everyone is looking for privacy, distance, and peace of mind if you’re looking to travel smarter. Other alternatives to this equation could be flying in a private plane or renting a private boat, private catamaran or private yacht. It may not be accessible for all travelers, but if you have the means, you might be surprised to find it could be a very practical way to travel, particularly when traveling with a larger group.

To summarize these alternatives to standard summer travel, I want to be clear that each person is unique and has different feelings on our current situation. My experience since January 2020 has been that this situation is very fluid, oftentimes changing not just daily but by the hour. As travel professionals, we are keeping up on current state and international policies as well as the constantly changing policies of the travel industry around the world.

While recently planning a trip to The Resort at Paws Up in Montana this summer, a client reached out with concern because a friend told her that Montana enacted a 2 week quarantine. With one quick call to the resort (I have all our top partners’ sales managers on speed dial), I got back to her within 5 minutes with the actual written government ordinance, a statement from the resort, and their stringent resort guidelines to ease her worries. The truth is, there is a lot of misinformation out there, with headlines created as click-bait and rumors flying. Our job in the travel industry is to provide facts; and when there are none or things are uncertain, to clarify this and advise based on this uncertainty.

Everyone’s level of comfort is different right now, and I am not telling you to travel or to stay home. Each state is literally at a different phase, so it’s important to follow your own instincts and what feels right for you. My job as an advisor is to gauge your level of comfort and help you make your travel plans in a responsible way so that you travel at ease. Nobody wants to travel if the stress and anxiety outweigh the relaxing purpose of the trip. I hope I’ve provided you with viable options that will make you feel better about the future of travel, and if you’re not quite there yet, that’s okay. I will be here for you when you’re ready.